FAQ
Payment & Transfer
If I don't receive my title within 15 business days of the auction, what should I do?
Does IronPlanet provide full vehicle registration services?
What will it cost to have my vehicle registration completed through IronPlanet?
Can I register my vehicle with the Florida DMV myself?
If I buy my vehicle in Florida what is the process IronPlanet will follow to register my vehicle?
How long will it take before I receive my registration card and /or title from the DMV?
How long can I drive using the Temporary Operating Permit?
Does IronPlanet guarantee current (not expired) vehicle registration?
Does IronPlanet provide a Manufacturer's Statement of Origin (MSO) along with my Used Equipment?
I am exporting\importing my vehicle. How should I handle the process?
What is a PriorityBid?
What is a PriorityBid and why is it smart to use them?
PriorityBidSM is our system for placing bids during the preview period of an auction. A significant amount of all bidding in our auctions occurs with PriorityBids; more than 70% of items typically have bids on them before auction day. Because they are placed during preview, PriorityBids have a delayed effect on the price of an item: the price does not change until the auction opens. There are several advantages of using PriorityBids:
- You do not have to be at your computer on auction day. When you place a PriorityBid, you specify the maximum you are willing to pay for an item. You will be told immediately if yours is the highest bid placed so far, but you will not know how much of your bid amount remains to protect you from later bidders. Your bid amount is confidential and our auction software will keep you in the lead against competitive bids through the preview and on auction day or until your maximum amount is exceeded. If you get outbid by another PriorityBid, an automatic email will immediately be sent to you.
- You can win the item for less than your maximum amount. In our style of auctions, the price the winner pays is determined by the price the runner-up was willing to pay. The final price is never more than one bid increment greater than the next-highest bid. So, if you have little competition, you can win an item for less than your maximum amount. We recommend you determine your "no regrets" price—the price at which, if someone else were to win, you would not regret the outcome—and then bid one increment below that.
- Bidding early helps ensure that you are the winner. When competing PriorityBids are placed for the same amount, the earliest bid takes precedence (it has Priority at that price), so submitting your bid early gives you an advantage. You can place a PriorityBid online any time day or night, or by fax during our Customer Care hours.
- Freedom to keep an eye out for other bargains. PriorityBids give you the freedom to browse and track other items on auction day without worrying about your "must-have" items. Our system acts as your assistant, constantly monitoring your PriorityBids and keeping you in the lead until the price goes beyond your designated maximum bid amount.
As auction day approaches, you can check the status of your PriorityBids in the Buying List of My Account. Make sure your email address and notification settings are correct in My Account Profile so that you can receive outbid notification emails. Before even being outbid, you can increase the maximum on any of your PriorityBids by placing a new PriorityBid on the same item for your new maximum amount (don't worry, you can not outbid yourself). Like all bids, PriorityBids are binding and can not be retracted nor reduced.
Click here to: Place a PriorityBid in the current auction |
Sales & use tax
What purchases are subject to sales or use tax?
Are sales and use tax rates and regulations the same between and among the different states?
Do all states levy sales and/or use tax?
Will I pay sales tax if I buy a titled vehicle in Florida?
**NOTE – You will be charged taxes (VAT) for items located in Mexico and titled vehicles located in Florida. Once proper documentation is provided IronPlanet will issue a refund.
When can I claim a valid Exemption from sales and/or use tax?
- You are a reseller of like-kind equipment as the equipment you just bought; and
- You have a valid Seller Permit (or its equivalent) from your state; and
- You have completed the Exemption or Resale Certificate for your state and submitted it to IronPlanet; and
- You have submitted a Bill of Lading from a common carrier for shipment of your purchase.
Why are Resale Certificates required?
What information must a Resale Certificate include?
- The name and address of the purchaser.
- The number of the Reseller's Permit held by the purchaser (see Note below).
- A description (including serial number or VIN) of the specific property being purchased.
- A statement that the described property is being purchased for resale.
- The certificate must contain words that state the property will be resold or is for resale. The use of words such as "nontaxable" or "exempt" or similar terms is not acceptable.
- Signature of the purchaser or someone approved to act on his or her behalf.
- Date certificate was signed.
What if I do not hold a Seller's Permit?
Some states, such as California, require a Seller's Permit; buyers from such states must always supply a Seller's Permit number on their Resale Certificates.
What are my responsibilities as a buyer using a Resale Certificate?
I have a Seller's Permit, but where do I find a Resale Certificate?
What if I do not use a Common Carrier?
Are there any penalties for the illegal use of a Resale Certificate?
- Liability for the amount of tax due had the certificate not been used; and
- Liability for Interest payments on the tax due; and
- Penalties imposed by your state for intent to fraud or intent to evade tax; and
- Possible cancellation of your Seller's Permit.
Sales & use tax in California
Where should I fax the Bill of Lading to insure I receive my refund of the tax?
I am a California reseller. Must I pay sales tax for equipment purchased in another state?